Privacy Policy

Introduction

Welcome to Spark Dental, a mobile application operated by The Perfect Smile Multi-Speciality Dental Clinic. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book an appointment
• Contact us for support
• Fill out forms in the app

The personal information we collect may include:

• Name: First name and last name
• Contact Information: Email address, phone number, mailing address
• Date of Birth: For age verification and appointment scheduling
• Medical Information: Dental history, treatment records, appointment notes (with your consent)
• Payment Information: Billing information for appointment payments (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you use Spark Dental, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features accessed, time spent on pages, app crashes
• Location Data: Approximate location (city/region) to help you find our clinic (only with your permission)
• Log Data: IP address, browser type, access times

1.3 Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you choose to login via social media)
• Payment processors
• Analytics providers

2. How We Use Your Information

We use the information we collect for the following purposes:

• Appointment Management: To schedule, confirm, and manage your dental appointments
• Communication: To send appointment reminders, treatment updates, and respond to your inquiries
• Service Improvement: To improve our app functionality and user experience
• Personalization: To provide personalized content and recommendations
• Medical Records: To maintain your dental health records securely
• Payment Processing: To process payments for services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional offers and dental health tips (only with your consent)
• Analytics: To analyze app usage and performance

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

3.1 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (for data storage)
• Payment processors (for secure payment handling)
• SMS and email service providers (for appointment reminders)
• Analytics providers (for app performance analysis)

3.3 Healthcare Providers

With your consent, we may share relevant medical information with dental specialists or other healthcare providers involved in your treatment.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication measures
• Staff training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Medical Records: Retained as per legal and regulatory requirements (typically 7-10 years)
• Account Information: Retained until you request deletion or close your account
• Payment Information: Retained as per financial regulations and tax requirements
• Marketing Data: Retained until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Objection: You can object to processing of your personal information for certain purposes
• Restriction: You can request restriction of processing your personal information
• Portability: You can request transfer of your data to another service provider
• Withdrawal of Consent: You can withdraw consent for data processing at any time
• Opt-out of Marketing: You can unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Spark Dental is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

For users between 13 and 18 years of age, parental consent may be required for certain features or data collection.

8. Third-Party Services and Links

Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our app.

We may use the following third-party services:

• Google Analytics: For app usage analytics
• Firebase: For app performance monitoring and crash reporting
• Payment Gateways: For secure payment processing
• Social Media Platforms: For social login and sharing features

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Push Notifications

We may send you push notifications for appointment reminders, treatment updates, and promotional offers. You can opt-out of receiving push notifications by adjusting the settings on your mobile device or through the app settings.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your CCPA rights

Note: We do not sell personal information to third parties.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. Our lawful basis for processing your data includes:

• Consent: You have given clear consent for processing
• Contract: Processing is necessary for our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate interests

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the app or email

We encourage you to review this Privacy Policy periodically. Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.